Store Policy
When will I receive my Potion&Rose order?
Our processing time is typically 7-10 business days and an additional 1-3 days for product quality checks. Once your parcel is ready for shipping, you will receive a notification, and the tracking number will also be updated and sent to you within the next few days. International shipping typically takes between 7-14 business days depending on the destination country.
How much does the shipping fee cost?
Please be aware that the shipping fee is based on the weight of the package. However, we may offer a promotional shipping rate for a limited time, which will vary depending on the destination.
For international orders, delivery times can vary and typically take around 7-14 business days for most countries. However, please note that this is an estimate and can be subject to change due to customs procedures and other factors beyond our control.
International customers should also be aware that they are responsible for any additional taxes or fees that may be charged once the package has been shipped. These fees can vary depending on the destination country and are not included in the shipping fee paid at the time of purchase.
Track my order
This website is available for you to track the progress of your order and provides the most precise updates on the status of your order.
Return & Exchange Policy
Please note that due to the unique nature of our products, we are unable to offer refunds or exchanges once an item has been shipped to you. However, if you need to cancel your order, please contact us within 3 days of your purchase and we will do our best to assist you. We appreciate your understanding and we will do everything we can to ensure that you are satisfied with your purchase.
Please note that all parcels are carefully inspected and checked for quality before being shipped out to our customers. We take great care to ensure that every item meets our high standards, and we are committed to delivering only the best products to our customers.
However, we understand that there may be occasions where you may need to return or exchange an item. Please be aware that we only accept returns or exchanges for items that are deemed to be manufacturer's issues, such as defects or damages that occurred during the manufacturing process.
If you believe that you have received an item with a manufacturer's issue, please contact our customer service team as soon as possible to initiate the return or exchange process. We will work with you to ensure that you receive a satisfactory resolution to the issue.
Damaged parcel
If your parcel is damaged during shipping, please take pictures of the damage and contact us and your local shipping carrier as soon as possible. This will allow us to assess the situation and take appropriate action to resolve the issue.